A statutory clock that survives an audit
Every grievance carries a due date computed from the category override or the institution default, in Asia/Kolkata, in calendar or working days. The timezone handling is deliberate: IST sits at a fixed +5:30, so a due date computed off UTC calendar days lands a day early or late depending on what time somebody filed, and that is the kind of drift an inspection finds, not a test. Breaches escalate officer, then admin, then the Ombudsperson tier the UGC regulations require.










